Overall customer service was great and efficient and fast and very thorough. I would give 5 stars except from the initial contact I was given the impression that I was speaking to the actual artist who would be doing my tattoo from the shop I was interested in. I asked about scheduling and it was explained to me essentially like who I was speaking with would be scheduling a time to actually to the tattoo as well. It wasn’t until the final draft that I realized this was a third party commissioning artist company. Which again they were very nice and efficient I just don’t think it’s explain clearly how it all works from the get go.