Custom Tattoo Design wants to ensure every customer gets exactly what they’re looking for. It’s our policy to do whatever we can to make sure every individual is treated with the utmost care and with the end goal of creating their dream tattoo design.
In following with our goals and customer expectations we have included a “Money Back Guarantee” to make everyone feel comfortable working together. Even though online shopping is becoming more common, people are still wary of sending money online and we want to put their minds at ease.
How It Works
First, we ask that our customers make a deposit. This lets our design team know the customer is committed to the design and ready to start. We receive over 300 requests per day. Making a deposit is vital to our system and allows our artists to start a design right away. You will get to meet your personal tattoo artist and make sure you’re on the same page before starting your design. Your artist will send you a “rough sketch” to ensure you’re on the same page and you like where your design is headed. This allows our customers to review their before they further commit to the design process.
Once you review the sketch and talk to your artist you have two choices:
- Receive a full refund of your deposit
- Continue working on the design and move on to the more detailed version implementing the changes you would like.
Once you continue with your design your deposit is now non-refundable however you still have to approve the final design. Remember, we don’t require you to make the remaining 50% payment until your design is 100% perfect, and approved by you.
We have a No-refund policy of the deposit should a customer fail to communicate with our team or artists for more than 2 weeks or 10 business days. This is to ensure that our artists are able to work with our new clients and our business can operate efficiently. If there is a special circumstance, just make sure to let us know, and we will use our discretion to make sure that every customer is treated properly.
Our goal is to ensure all our customers get an amazing Custom Tattoo Design. These policies are in place to make sure that everyone feels empowered during our process. Our team is available 24/7 via email, live chat or telephone to assist you if or when needed.
If you have any questions please do not hesitate to contact us! Our customer service team is always available to help.